Shipping policy

    At AFROZAN, we approach shipping with the same care and responsibility that defines our products.
    Every order is prepared thoughtfully, with attention to quality, efficiency, and environmental impact.

    Order Processing

    • Orders are processed within 72 hours (3 business days) from order confirmation.

    • All orders are prepared and shipped from Italy.

    • During peak periods or for limited and handcrafted collections, processing times may vary slightly. Any delays will be communicated transparently.

    Shipping Methods

    • We ship orders using reliable, insured, and trackable international logistics services to ensure secure and timely delivery worldwide.
      All shipments are handled by professional international carriers specialized in fashion and luxury goods logistics.

    Shipping Rates & Destinations

    Italy

    • Free standard shipping on all orders

    European Union

    • Free shipping on orders over €250

    • Orders below €250 are subject to shipping fees calculated at checkout

    Outside the European Union

    • Free shipping on orders over €400

    • Orders below €400 are subject to shipping fees calculated at checkout

    • International shipping costs are calculated at checkout based on destination

    Delivery Times

    • Estimated delivery times depend on the destination and local carrier services.

    • Please note that delivery times are indicative and may be affected by customs clearance, local holidays, or circumstances beyond our control.

    Duties, Taxes & Customs

    • For shipments outside the European Union, customs duties, local taxes, or import fees may apply.

    • These charges are not included in the product price or shipping cost and are the responsibility of the recipient.

    • AFROZAN has no control over these charges and cannot predict their amount.

    Personalized & Handcrafted Items

    • Personalized or handcrafted products may require additional preparation time.

    • We are happy to accommodate special packaging or shipping requests when possible.

    • Any additional costs related to customization or special handling will be communicated and approved before order processing.

    Returns & Sustainability Considerations

    • We encourage mindful purchasing to help reduce unnecessary returns and environmental impact.

    • Return eligibility, timelines, and conditions are detailed in our Returns Policy.

    • Items must be returned in their original condition, unused, and with all original packaging.

    For hygiene and craftsmanship reasons, personalized or made-to-order items may not be eligible for return, unless otherwise required by law.

    Need Assistance?

    If you have questions regarding shipping, delivery, returns, or special requests, please contact us at info@afrozan.com
    We are always happy to assist you.